We’re here to help
Write to us before you book if you are unsure which ticket suits your plans, or after you book if something needs a hand. If you already have a booking, please include your booking reference — it lets us find your order straight away.
Cankurtaran Mah., Alemdar Cad., Hünkar Han No: 22/B, 34122 Fatih, İstanbul
Meeting point
Your entrance tickets are handed to you in person at our meeting point — one for each museum in your booking. Its location and directions are in your confirmation email. Have your booking reference and identification ready; the confirmation email itself is not an entrance ticket.
Before you write
Where do I collect my ticket?
In person, at our meeting point. Its location and directions are in your confirmation email. Bring your booking reference and identification, and we hand you your ticket — the confirmation email itself is not an entrance ticket.
I didn’t receive my confirmation email.
It arrives by email shortly after payment, so please check your spam or promotions folder first. If it isn’t there, write to us with your booking reference or the email address you booked with, and we will send it again.
Can I change the date of my visit?
Write to us with your booking reference and the date you would like. Whether a change is possible depends on the terms of your ticket, which are shown on the ticket page before you pay — we will always do what we can.
How do I pay?
By card, on Yapı Kredi’s 3-D Secure page. Prices are shown in euros and your card is charged the equivalent in Turkish lira.